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What is the shipment declared value?(FAQs)
The declared value refers to the amount of purchased items, with the US dollar as the unit. It is recommended that the declared value of the single waybill does not exceed USD80. If the declared value is too high, the risk of being taxed by customs will increase. The system will issue a random declaration of 50-80 US dollars unless the customer notifies the specified number (usually when buying insurance or shipping high-value items).
No, we only cover customs clearance, not taxes. However, you can add the extra service 'cover taxes packages' to avoid your shipment being taxed by customs.
The customs authorities will call you to confirm the tax amount. After you agree to pay, they will continue the delivery. The courier will collect the tax amount from you. Pay close attention to the incoming call to avoid any delay in parcel delivery.
After confirming the shipment's loss (the courier will take an average of 1 month to review), we will compensate according to the declared value (max USD80.00). For further details, please refer to the webpage 'Item of Loss/Parcel Compensation' at https => => //www.100express.com/
Once payment is received, we will send out the parcel the next day, except on Sundays or China holidays. (*Based on China working days*)
You can go to My Account > Top up Balance and use online transfer (Public Bank & Maybank), or Ipay88.
It will take an average of 3-7 working days, excluding peak season, customs inspection, or uncontrollable factors such as weather.
It will take about 14-21 working days to arrive after shipment arrangement, excluding peak season, customs inspection, or uncontrollable factors such as weather.
Please refer to our website for more details => https => => //www.100express.com/. Not every sensitive good is listed, so if you are not sure whether your goods are normal or sensitive, please do not hesitate to contact our customer service.
Yes, prohibited items include medicine, liquid (limited to 300 ml), white powder, weapons, or weapon-like products (such as toy guns), flammable and explosive goods, banknotes, etc. For any inquiries, please contact our customer service.
Due to the heavy workload and volume of parcels in the warehouse, we only provide the total weight of the shipment after it has been fully packed. We are unable to provide the weight of individual packages in advance.
For tracking, please visit the following links => China => http => //com1express.net/home.html, Malaysia => - MAYEXPRESS => https => //www.tracking.my/mayexpress - SKYNET => http => //www.skynet.com.my/index.htm - ABX => http => //www.abxexpress.com.my/ - GDEX => https => //www.gdexpress.com/malaysia/home/ - AMBER => http => //amber-express.com/
Shipping fees are calculated based on the total parcel weight, without distinguishing between normal and sensitive items.
It is not advisable to take this risk. While there is a possibility of passing through customs, the recipient will bear full consequences, including potential return or confiscation, if the shipment is held by customs.
Volumetric Weight is calculated using the formula => Parcel (Length)cm x (Width)cm x (Height)cm / 6000.
When purchasing expensive digital products from China for international shipping, it's important to note that warranty services may not be available abroad, which can be inconvenient in case of product failure. Additionally, valuable products are more likely to face customs inspections or taxation. If you insist on shipping, please contact customer service to inquire about insurance and related taxes. (Note => We do not accept mobile phones and tablets.)
We recommend shipping luxury products alone to reduce the risk of theft or losses.
Please contact our customer service or email us to request a refund. Kindly note that a 10% charge will be deducted from the refund amount, and the refund process takes 7-10 days.
Yes, you can import food or perishable goods through the sensitive path. However, please note that there is no compensation if the goods perish or rot during delivery.
Unfortunately, there is no compensation if your goods are damaged by rats. Therefore, we recommend sending out the parcel immediately upon arrival at the warehouse.
There is no compensation if your goods are damaged or dented during delivery. Therefore, please ensure that the seller strengthens the packing before sending the items to us.
Yes, there will be additional charges for any amendments made to processing orders or fully packed orders before payment. These charges include => - RM5.00 for combining with another order - RM5.00 per tracking for adding another parcel to the order - RM5.00 per piece for changing from a normal to repacking order - RM5.00 for amendments to received details and others.
All parcels received at the warehouse can be stored for up to 3 months. - Parcels that are fully packed and pending payment can be stored for up to 1 month. If a parcel is stored at the warehouse beyond the storage period, we will assume that you have waived ownership of the parcel, and the item will be destroyed without notice.